Our commitments  



1. SHIPPING

Our warehouse prepares and send the orders from Monday to Friday. Please note that all the orders placed from Friday evening to Sunday evening will be send the following week. You can take this information into account when calculating your delivery date.

Standard shipping to France

Home delivery with Colissimo service from the French post office La Poste. It will take between 5 to 6 days to be delivered. This option is free for all orders to mainland France.

International shipping

For any delivery outside of France, the international service of Colissimo La Poste offers a delivery worldwide. This service will cost between 12€ and 18€ depending on the countries, and is offered for any order above 250€ in Europe. Concerning the delivery time, count between 5 and 14 days depending on the countries (due to the current situation, the delivery delays might be longer). 

Shipping to Balibaris shops

Delivery in one of our shops, in 2 to 8 days. The option is free and available again starting on Saturday 28, November. 

Shipping to Mondial Relay stores to France

This service remains unavailable for now.

Express shipping to France

This service remains unavailable for now.

 

2. RETURNS

 

Return period and conditions

For all orders placed before October 12, 2020, the return delay is 15 days. You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return.

For all orders placed from October 12, 2020 to December 15, 2020, the customers will have the possibility to request a return until 31/12/2020.

For all orders placed from December 16, 2020, the return delay remains the usual 15 days. You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return.

If that time expires on a Saturday, Sunday or holiday, it is expanded until the next working day.

Please make sure that all returned products are still labelled, in their original packaging and neither worn, washed nor damaged.

If all those conditions are met, you shall receive your refund within fourteen (14) days after our warehouse received and verified your return parcel. Refunds are made with the order payment method, either via credit on your payment card or via Paypal or credit note.

 

Can I return my e-shop purchase in a Balibaris shop ?

Returns for purchases made on our website are not possible in Balibaris shops. Please follow the Internet return procedure below.

 

How can I return my Balibaris physical shop purchase ?

Returns for purchases made in a physical Balibaris shop are only possible in physical shops. 

 

Are e-shop return fees free ?

The returns fees are free for all orders delivered in France. However the returns fees are not offered for the parcels delivered abroad.

 

How to return e-shop purchases from France ?

Sign in to your Balibaris account on www.balibaris.com and go to the tab « My orders ».

Select the order and then the product(s) you want to return. Please fill in the return reason textbox and validate your return request.

Once your return request has been approved by Balibaris, you will receive a prepaid label to send the parcel.  

Print the invoice you received by email when confirming your order in the return parcel. Go to the nearest Post Office to drop for free your parcel within 15 days or after confinement, depending on the date of your order, after the reception of your pre-paid label.

 

How to return e-shop purchases from other countries ?

Sign in to your Balibaris account on www.balibaris.com and go to the tab « My orders ».

Select the order and then the product(s) you want to return. Please fill in the return reason textbox and validate your return request.

Once your return request has been approved by Balibaris, you can send it to the address :

Entrepôt LOGTEX
Retours Balibaris
1 rue des Lacs
10800 Moussey, France

Return fees are not covered by Balibaris for international returns.

 

When will I receive my refund ? 

You shall receive your refund within fourteen (14) days after our warehouse received and verified your return parcel. Refunds are made with the order payment method, either via credit on your payment card or via Paypal, or credit note if you used a credit note or an e-gift card as a payment method.

 

The size isn't the right one, is it possible to exchange it?

If the piece ordered doesn't fit or you wish to change the color, we can't proceed to the exchange directly. We invite you to follow the usual return process and then place a new order on the e-shop.

 

 

3. CUSTOMER SERVICE

For any question, don't hesitate to contact us : service-client@balibaris.com


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