Our commitments  

 

1. SHIPPING

 

Our warehouse prepares and send the orders from Monday to Friday. Please note that all the orders placed from Friday evening to Sunday evening will be send the following week. You can take this information into account when calculating your delivery date.

  

Shipping to Balibaris shops

The “Click & Collect” service offers you a delivery in one of our Balibaris shops in France. This shipping option is free, and your parcel will be delivered from 2 to 8 days.  

 

 Shipping to Mondial Relay stores to France

With the Mondial Relay service, you can choose one of their pick-up points in France. Your parcel will be delivered between 3 to 5 days after the expedition and this option is totally free.

 

Standard shipping to France

With Colissimo service from the French post office La Poste, you can choose the delivery address that suits you best (home, office…). It will take between 2 to 3 days to be delivered. This option is free for all orders above 200€ and will cost 6,5€ for the ones below 200€.

 

Express shipping to France

TNT offers an express delivery, the parcel will be delivered in 24h after the expedition from the warehouse. This service cost 12€.

 

International shipping

For any delivery outside of France, the international service of Colissimo La Poste offers a delivery worldwide. This service will cost between 12€ and 18€ depending on the countries, and is offered for any order above 250€ in Europe. Concerning the delivery time, count between 5 and 14 days depending on the countries. 

 

 

2. RETURNS

 

Return period and conditions

You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return.

If that time expires on a Saturday, Sunday or holiday, it is expanded until the next working day.

Please make sure that all returned products are still labelled, in their original packaging and neither worn, washed nor damaged.

If all those conditions are met, you shall receive your refund within fourteen (14) days after our warehouse received and verified your return parcel. Refunds are made with the order payment method, either via credit on your payment card or via Paypal.

 

Can I return my e-shop purchase in a Balibaris shop ?

Returns for purchases made on our website are not possible in Balibaris shops. Please follow the Internet return procedure below.

 

How can I return my Balibaris physical shop purchase ?

Returns for purchases made in a physical Balibaris shop are only possible in physical shops.

 

Are e-shop return fees free ?

The returns fees are free for all orders delivered in France. However the returns fees are not offered for the parcels delivered abroad.

 

How to return e-shop purchases from France ?

Sign in to your Balibaris account on www.balibaris.com and go to the tab « My orders ».

Select the order and then the product(s) you want to return. Please fill in the return reason textbox and validate your return request.

Once your return request has been approved by Balibaris, you will receive a prepaid label to send the parcel.  

Print the invoice you received by email when confirming your order in the return parcel. Go to the nearest Post Office to drop for free your parcel within 15 days after the reception of your pre-paid label.

 

How to return e-shop purchases from other countries ?

Sign in to your Balibaris account on www.balibaris.com and go to the tab « My orders ».

Select the order and then the product(s) you want to return. Please fill in the return reason textbox and validate your return request.

Once your return request has been approved by Balibaris, you can send it to the address :

Entrepôt LOGTEX
Retours Balibaris
1 rue des Lacs
10800 Moussey, France

Print the invoice you received by email when confirming your order in the return parcel. Go to the nearest Post Office to drop for free your parcel within 15 days after the reception of your pre-paid label.

 

When will I receive my refund ? 

You shall receive your refund within fourteen (14) days after our warehouse received and verified your return parcel. Refunds are made with the order payment method, either via credit on your payment card or via Paypal.

 

 

3. CUSTOMER SERVICE

For any question, don't hesitate to contact us : service-client@balibaris.com

 


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