Covid-19 information

 

Updated on June 1st, 2021.

 

Shops in France and Luxembourg: 

We are happy to see you in stores! Our shops welcome you in the respect of sanitary measures. You will find below the protocol adopted:

  • Our teams will be equipped with masks in the shop and will act as ambassadors for barrier measures in the shop.
  • A limited number of customers, adapted to the surface of the shop, will be able to be present at the same time.
  • You will be able to disinfect your hands with hydroalcoholic gel available in the shop at any time.
  • The dressing rooms will be disinfected before and after each fitting.
  • The clothes will be disinfected with steam after each fitting.
  • We will accept payment in cash but ask that you prefer payment by credit card.
  • For alterations, please call us to check the availability of your piece.

Our opening times are up to date, so please check our website to find your nearest open store: https://www.balibaris.com/en/shop

 

E-shop new measures:


Our warehouse remains open, with reinforced security measures. All orders placed will be sent, please refer to the information below to check the list of countries that can not be delivered temporarily. Shipping delays might be longer because of the current situation, please excuse us for the incovenience.

 

Shipping: 


We've adapted our logistics operations to the current situation, with the priority being made on the safety of our partners.

Home delivery with Colissimo is available in France and is free of charge for any order above 75 euros. It will take between 5 to 6 days to be delivered and will cost 6,5 euros for any order below 75 euros.

Delivery in Balibaris shops in France is available (in the opened shops) and is free of charge. It will take between 2 to 8 days to be delivered in Mondial Relay relay points. 

Delivery with Mondial Relay in France is available and free. It will take between 3 to 7 days to be delivered.

Home delivery with Colissimo International service is available for every country (except the ones implementing special restrictions on international deliveries*, more information below). This service will cost between 12€ and 18€ depending on the countries, and is offered for any order above 250€ in Europe. Concerning the delivery time, count between 5 and 14 days depending on the countries. Shipping delays might be longer because of the current situation.

* Shipping delays might be a little bit longer than usual for Belgium, due to a higher volume of parcels currently in transit.

* Colissimo temporarily stop the shipping in Italia from the 25/11/2020 to the following zipcodes: 87030, 87031,87032, 87035, 87050, 88020, 88021, 88022, 88024, 88025, 88040, 88041, 88042, 88044,  88045, 88046, 88047, 88049, 88050, 88051, 88054, 88055, 88056, 88060, 88062, 88064, 88065, 88067, 88068, 88069, 88070, 88100, 88835, 88837, 88838, 88841, 88842, 88900

* Shipping to the following countries remain suspended : Anguilla, Antigua and Barbuda, Netherlands Antilles, Aruba, Bahamas islands, Barbados, Belize, Bermuda, Bonaire, Botswana, Cape Verde, Cayman Island, Cuba, Dominica, Ecuador, Gambia, Grenada, Guinea-Bissau, Guiana, Haiti, Mauritius, Turks and Caicos Islands, Jamaica, Kosovo, Laos, Liberia, Madagascar, Malawi, Mauritania, Mongolia, Monserrat, Mozambique, Myanmar, Nicaragua, Uzbekistan, Paraguay, Peru, Puerto Rico, the Dominican Republic, Saint Kitts & Nevis, Saint Maarteen, Saint Lucia, the Seychelles, Sierra Leone, Syria, Uruguay, Venezuela, Yemen

TNT Express remain unavailable for now.

 

Returns: 

 
For all orders placed between 02 April 2021 and 10 May 2021, the return delay is 30 days. You have up to 30 days to change your mind after your received your parcel as stated by the transporter to ask for a return.
 
For all orders placed after May 11, 2021, the return delay is 15 days. You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return. 

Please note that to be returned, the products must be unwashed and unworn, with the tag on. 

Returns are free of charge for France.



All our team stays motivated and united to remain available working from home, and to answer all your questions through our customer service at the following address service-client@balibaris.com, or through our social networks.


We send our support and sincere thoughts to you, your closed ones and all the medical staff fighting again the epidemy. Take care!

 

The Balibaris team


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