Covid-19 information

 

Updated on April 1st, 2021.

 

To our Balibaris community: 


Due to the latest measures to stop the epidemy, our stores in France have to temporarily close their doors. Our shop in Luxembourg remain open. 

You will find more details on all our new measures below.

  

Shops in France and Luxembourg: 

 

Orders with in-store delivery : 

For all pending orders with in-store delivery made before 01/04/2021, we will keep your order in our store until the reopening. You will be able to collect your order as soon as the shops open.

 

E-shop new measures:


Our e-shop is open and the shipping of your orders continue. 

Our warehouse remains open, with reinforced security measures. All orders placed will be sent, please refer to the information below to check the list of countries that can not be delivered temporarily. Shipping delays might be longer because of the current situation, please excuse us for the incovenience.

 

Shipping: 


We've adapted our logistics operations to the current situation, with the priority being made on the safety of our partners.

Home delivery with Colissimo is available in France and is free of charge. It will take between 5 to 6 days to be delivered. 

Delivery in Balibaris shops in France is available (in the opened shops) and is free of charge. It will take between 2 to 8 days to be delivered. 

Home delivery with Colissimo International service is available for every country (except the ones implementing special restrictions on international deliveries*, more information below). This service will cost between 12€ and 18€ depending on the countries, and is offered for any order above 250€ in Europe. Concerning the delivery time, count between 5 and 14 days depending on the countries. Shipping delays might be longer because of the current situation.

* Shipping delays might be a little bit longer than usual for Belgium, due to a higher volume of parcels currently in transit.

* Colissimo temporarily stop the shipping in Italia from the 25/11/2020 to the following zipcodes: 87030, 87031,87032, 87035, 87050, 88020, 88021, 88022, 88024, 88025, 88040, 88041, 88042, 88044,  88045, 88046, 88047, 88049, 88050, 88051, 88054, 88055, 88056, 88060, 88062, 88064, 88065, 88067, 88068, 88069, 88070, 88100, 88835, 88837, 88838, 88841, 88842, 88900

* Shipping to the following countries remain suspended : Anguilla, Antigua and Barbuda, Netherlands Antilles, Aruba, Bahamas islands, Barbados, Belize, Bermuda, Bonaire, Botswana, Cape Verde, Cayman Island, Cuba, Dominica, Ecuador, Gambia, Grenada, Guinea-Bissau, Guiana, Haiti, Mauritius, Turks and Caicos Islands, Jamaica, Kosovo, Laos, Liberia, Madagascar, Malawi, Mauritania, Mongolia, Monserrat, Mozambique, Myanmar, Nicaragua, Uzbekistan, Paraguay, Peru, Puerto Rico, the Dominican Republic, Saint Kitts & Nevis, Saint Maarteen, Saint Lucia, the Seychelles, Sierra Leone, Syria, Uruguay, Venezuela, Yemen

TNT Express and Mondial Relay remain unavailable for now.

 

Returns: 

 

For all orders placed before March 19th, 2021, the return delay is 15 days. You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return. For all orders placed from March 19th, 2021, the return delay is 30 days.

Please note that to be returned, the products must be unwashed and unworn, with the tag on. 

Returns are free of charge for France.



All our team stays motivated and united to remain available working from home, and to answer all your questions through our customer service at the following address service-client@balibaris.com, or through our social networks.


We send our support and sincere thoughts to you, your closed ones and all the medical staff fighting again the epidemy. Take care!

 

The Balibaris team


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