FAQ - FREQUENTLY ASKED QUESTIONS

  1. The brand Balibaris
  2. Contacts
  3. Website/e-shop Balibaris
  4. Creating an account
  5. Items and sizes
  6. Ordering from Balibaris
  7. Shipping methods
  8. Returns & refunds

1. THE BRAND: BALIBARIS

Balibaris?

Balibaris is a parisian ready-to-wear mens brand created in 2010. For any press-related question : gladys.porthault@balibaris.com

How to follow Balibaris?

Balibaris is on Facebook, Twitter & Instagram.

Where can I shop Balibaris garments?

Balibaris is exclusively sold on this website and in his shops

 

2. CONTACTS

Got a question?

Send us an e-mail : service-client@balibaris.com

 

3. WEBSITE/E-SHOP BALIBARIS

Is online payment secure?

Yes, it is. When you place an order on the website, we guarantee a fully secured environment. All electronic payments are processed by Ogone Ingenico, using SSL technology.

What about privacy ?

You need to create an account on www.balibaris.com to place an order. Nevertheless, we will only use the information we collect about you legally. Your personal data will not be sold to any database companies. If you want us to erase all your personal data, you just need to contact us: service-client@balibaris.com. Balibaris fully complies with legal obligation regarding privacy and CNIL (French organism, registration n°1464405)

 

4. CREATING AN ACCOUNT ON BALIBARIS

How do I create a new account?

Click on “My account” on top of homepage and follow instructions to create a new account. You will then receive an email confirming your inscription.

I lost my password.

Click and “My account” and then on “Forgot password?” A new password will be sent to you by email. If you can’t access your account, you can also write us : service-client@balibaris.com

My login and password do not work, what should I do?

Check your login and your password in the confirmation email you received after your inscription. This website uses cookie technology and you need to turn on your cookies to use your account. You can also write us: service-client@balibaris.com

How should I do if your personal data need to be modified?

Check into your account and you can easily modify your personal data.

My personal addresses.

You can indicate several addresses into your account if you want to have your order delivered to your office for example.

 

5. ITEMS AND SIZES

What brands are sold on Balibaris?

On its online concept-store, Balibaris is offering its own collection and a selection of featured brands: Veja®, New Balance®, Timex®, Opening Ceremony® or Sanders®…

What should I do if one product is out of stock?

If one product is out of stock, you can ask us to send you an email when it is available again.

How should I choose my correct size?

Please use the size guide available on each page of the e-shop.

Got one more question?

Contact us: service-client@balibaris.com

 

6. ORDERING FROM BALIBARIS

IMPORTANT INFORMATION: to learn more about our new e-shop measures Please consult our special page for more information >>

How can I pay ?

You can pay with the following debit/credit cards : Visa/Carte Bleue/Master Card, American Express via the secured HiPay payment system. You can also use Paypal, e-gift cards and credit notes as well as payment by instalments with a credit card through Alma, as long as you cart is worth between 200 euros and 1500 euros and your credit card is either French or Belgian. We do not accept bank cheques.

How can I use a voucher?

You just need to enter it before payment on your shopping bag page.

How do I know if my order is taken into account?

You will receive confirmation email.

How fast my order is shipped?

All orders received before 1.00 p.m should be sent that day.

 

7.SHIPPING METHODS

IMPORTANT INFORMATION: to learn more about our new e-shop measures Please consult our special page for more information >>

How much are the shipping charges?

We have four delivery options available:

STANDARD SHIPMENTS IN FRANCE
Through "La Poste Colissimo" service, delivered in 5 to 6 business day after order validation. Free for mainland France, for all orders above 75 euros, and will cost 6,5 euros for all orders below. 

CLICK AND COLLECT IN FRANCE
Delivery in one of our shops in France in 2 to 8 days. 

MONDIAL RELAY
Free delivery in one of the Mondial Relay relay points in France in 3 to 7 days.

INTERNATIONAL SHIPMENTS (WORLDWIDE)
Through "La Poste Colissimo International" service, it will cost you €12 in Europe and €18 for the rest of the world and will be delivered in 4 to 6 days after order validation. Free from 250€ for Europe only. 

How to track my order?

As soon as your order has left our warehouse, you will receive e-mail with a tracking number. You can also find your tracking number in your account.

I have not received my order…what should I do?

If you are not home when the postman tries to deliver the parcel, you will get a delivery notice in your mailbox. This notice will tell you when the postman will try to deliver the parcel again or in which post office the parcel is available. Sometimes, it happens that the postman doesn’t let any delivery notice. This is why we advise you to check regularly the status of your shipment using the tracking number that has been sent to you. If any doubts, please contact us.

Case of VAT for all orders outside the European Union :

For every order shipped outside the European Union:

- All the prices displayed on our website include the value-added tax (VAT) applicable in France. This amount can be refunded to you after you pay the value-added tax of the delivery country. In order to receive the refund, please send us a message to our Customer Service at the following address : service-client@balibaris.com.

- The customer agrees to pay all the taxes of the products' importation, custom fees, value-added tax and all other taxes according to the legal regulations of the country where the parcel is delivered.

- Balibaris will not accept any legal responsibility for tax payments not taken in charge by the customer. .

 

8. Returns and refunds

IMPORTANT INFORMATION: to learn more about our new e-shop measures Please consult our special page for more information >>

How to return?

For all orders placed between 02 April 2021 and 10 May 2021, the return delay is 30 days. You have up to 30 days to change your mind after your received your parcel as stated by the transporter to ask for a return.
 
For all orders placed after May 11, 2021, the return delay is 15 days. You have up to 15 days to change your mind after your received your parcel as stated by the transporter to ask for a return.

Please note that to be returned, the products must be unwashed and unworn, with the tag on. 

Here is the address for international returns:

Entrepôt LOGTEX
Retours Balibaris
1 rue des Lacs
10800 Moussey, France

Return fees are not covered by Balibaris for international returns.

If you received altered products, Balibaris will of course send you new items. Send us an email: service-client@balibaris.com

When will I receive my refund?

You shall receive your refund within fourteen (14) days after our warehouse received and verified your return parcel. Refunds are made with the order payment method, either via credit on your payment card or via Paypal, or credit note if you used a credit note or an e-gift card as a payment method.

The size isn't the right one, is it possible to exchange it?

If the piece ordered doesn't fit or you wish to change the color, we can't proceed to the exchange directly. We invite you to follow the usual return process and then place a new order on the e-shop.

For returns from countries outside the European Union:

Returns must be sent by Parcel (an Ordinary Parcel) by using the regular post services and not any of the express delivery services (FedEx, DHL etc.).

The customer must complete the CN23 Customs Declaration, in which they will provide a description of the goods and tick the box "Return of goods" in "category of shipment".

The Customer must also submit the original invoice for the Order in question to prove that the goods are identical. If these guidelines are not carefully respected, Balibaris won't be able to receive the returned goods and won't go through with the order's refund.

  

 


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