You have a question about our brand, a product or an order ?
Our customer service is at your disposal at the following address firstname.lastname@example.org from monday to friday from 9am to 18pm. In order to answer you as soon as possible, we invite you to provide us with as much information as possible on your request (order number, date of order, product name ...).
Regarding your orders, you have a period of fifteen (15) days after receipt of your package to let us know your desire to return part or all of your order. The product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, with return receipt.
The returned product will be refunded within a maximum of fourteen (14) days from receipt by BALIBARIS, with a credit of the amount to be refunded to the Client's bank account.